The Better Business Bureau (BBB) of North Alabama sent out an alert concerning consumer concerns about solicitations for water service line insurance coverage that are being circulated in our area. These offers are not affiliated with any local utility company and only offers a service contract that covers the main water line going from the utility company connection to your home. As with any product or service solicitation, consumers are cautioned to read all of the terms and conditions of any offer that they are considering. One of the water service line insurance solicitations provided a number of important exclusions that appeared in the fine print of the mailing. Some of these exclusions included: Acts of God, thawing of frozen pipes, repair of covered parts, equipment and/or systems due to reduction in performance caused by normal wear and tear, repairs when parts are obsolete, etc, etc. (These reasons alone are some of the more common reasons why a water service line would fail!).
Consumers are urged to research unknown companies with their local Better Business Bureaus before making a purchase or signing a contract. One of the water service line warranty firms had a C- rating due to 492 complaints that have been registered in the past three years, 51 of which have been determined by the BBB to be serious in nature.
Buyer Beware is the best advice here.
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